Refund policy
At PureSmile Pro, your satisfaction is our priority. If you are not completely satisfied with your purchase of the PureSmile Pro Electric Toothbrush, please review our return and refund policy below.
1. 30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
The item must be unused
It must be in its original packaging
It must be in the same condition that you received it
You must provide your order number or proof of purchase
Due to hygiene and safety reasons, we cannot accept returns of used toothbrushes.
2. Hygiene & Safety Notice
As the PureSmile Pro toothbrush is a personal hygiene product, returns will only be accepted if:
The product is unopened and unused
The hygiene seal is intact
Opened or used products cannot be returned unless they are defective.
3. Damaged or Defective Products
If your item arrives damaged or defective:
Contact us within 48 hours of delivery
Email us at: contact@puresmilepro.com
Include your order number and clear photos or videos of the issue
After review, we will offer either:
A free replacementor
A full refund
4. How to Request a Return
To initiate a return:
Email us at contact@puresmilepro.com
Provide your order number
Wait for return approval and instructions
Ship the item to the address provided
⚠️ Do not send items back without prior approval.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
5. Refunds
Once your return is received and inspected:
You will receive an email confirmation
If approved, your refund will be processed within 5–10 business days
The refund will be issued to your original payment method
Shipping fees are non-refundable.
6. Exchanges
We only replace items if they are defective or damaged.
7. Incorrect Address / Unclaimed Packages
If a package is returned due to:
An incorrect address provided by the customer
Failure to collect the parcel
The customer will be responsible for reshipping costs.
Refunds will not be issued until the returned package is received.
8. EU Customers – Right of Withdrawal
If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of delivery, in accordance with EU consumer protection laws.
However, this right does not apply to opened hygiene products.
9. Contact Us
If you have any questions about this policy, please contact us:
📧 Email: contact@puresmilepro.com